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Account & Verification

Getting started at Pulsz Casino is a seamless process designed for your security. To maintain a safe social gaming environment, we require all players to verify their identity before certain features, such as prize redemptions, become available.

How do I verify my account?

Verification at Pulsz Casino involves three main steps. First, you must provide a valid government-issued photo ID (Passport, Driver’s License, or State ID). Second, we require a proof of residence, such as a utility bill or bank statement, dated within the last 90 days. Finally, a quick facial verification (selfie) may be required to match your ID. This process typically takes 24 to 48 hours.

Why can't I log in?

If you are experiencing issues logging into your Pulsz account, please check the following:

• Ensure you are not using a VPN, as Pulsz Casino is restricted in certain states.
• Verify that your email address and password are correct. Use the "Forgot Password" link if necessary.
• Check if your account has been temporarily locked due to multiple failed login attempts.

Gold Coins vs. Sweepstakes Coins

At Pulsz Casino, we use a dual-currency system to remain compliant with US social gaming laws while providing the best entertainment experience.

What are Gold Coins (GC)?

Gold Coins are our primary play-for-fun currency. They have no real-world value and cannot be redeemed for prizes. You receive 5,000 free Gold Coins upon joining Pulsz, and you can claim more daily simply by logging in. Gold Coins allow you to explore over 1,000 games in "Standard Play" mode.

What are Sweepstakes Coins (SC)?

Sweepstakes Coins are promotional entries used in our sweepstakes games. SC can be obtained through various bonuses, social media giveaways, or as a free gift when purchasing certain Gold Coin bundles. Unlike GC, Sweepstakes Coins can be used to play for real prizes. Once you meet the 1x playthrough requirement and reach the minimum threshold, you can request a redemption.

How to get more free coins?

There are multiple ways to boost your balance at Pulsz Casino:

• Daily Login Bonus: Every 24 hours, you can claim a free drop of GC and SC.
• Social Media Giveaways: Follow Pulsz on Facebook and Instagram for weekly coin drops.
• Refer-a-Friend: Get rewards when your friends join the Pulsz Casino community.
• Mail-in Request: You can request free SC by sending a handwritten request via mail. See our Sweepstakes Rules for details.

Prize Redemptions

One of the most exciting parts of the Pulsz Casino experience is the ability to redeem your Sweepstakes Coins for real-world rewards.

What are the redemption requirements?

To redeem prizes, you must:

1. Have a fully verified account.
2. Have played through your Sweepstakes Coins at least once (1x playthrough).
3. Meet the minimum threshold: 10 SC for Gift Cards or 100 SC for Cash Prizes.

How long does it take to get my prize?

At Pulsz Casino, we pride ourselves on fast processing. Gift cards are usually approved within 24 hours and delivered instantly to your email. Cash redemptions (via Bank Transfer or Skrill) typically take 3 to 7 business days to reach your account, depending on your financial institution's processing times.

Technical Support & Compatibility

Our platform is built on modern HTML5 technology to ensure high-speed performance across all devices.

Is there a Pulsz Casino app?

Yes! We offer a native Pulsz Casino app for both Android and iOS. You can find them on the Google Play Store and Apple App Store. Our mobile app provides a streamlined experience with push notifications for the latest bonuses and new game releases.

Game not loading?

If a game at Pulsz is freezing or not loading:

• Clear your browser cache and cookies.
• Ensure your internet connection is stable.
• Check if your browser is up to date (Chrome, Safari, or Firefox recommended).
• Disable any ad-blockers that might interfere with game scripts.